FAQ

A proportion of products on StylecraftOUTLET are ex-showroom samples that have been on display in one of our Stylecraft showrooms. To help you make an informed decision, each product is assigned a grade based on its condition. These grades are outlined below:

New:

A brand-new item.
Original manufacturer’s warranty applies.
Original packaging is included for most items. Some items may be pre-assembled for your convenience as part of our white-glove delivery service.

Good:

An ex-showroom sample that is in good condition and functions properly.
May show signs of limited use, such as small scratches or blemishes.
Item may arrive with damaged packaging or be repackaged.

Fair:

An ex-showroom sample with noticeable wear from use but remains functional.
Signs of wear may include visible scratches, dents, or worn corners.
Item may arrive with damaged packaging, be repackaged, or have missing parts/glides/accessories.

Important Note: Products graded as Good or Fair are excluded from our returns/refund policy. More information is available here. More information here.

Shipping is calculated at checkout.

For large items i.e. workstations, desks and tables that require installation/assembly, shipping is $300 for orders within metro areas in Australia. Please note some larger items are unable to be shipped to non-metro locations – please contact us to discuss your requirements.

Click & Collect is available from our Melbourne or Sydney warehouse. Our Melbourne warehouse is located in Williamstown, while our Sydney warehouse is located in Alexandria. If you select this option, a member of our operations team will be in touch with details.

The below shipping estimates apply for items located in our Sydney warehouse:

Sydney metro – 5-15 business days

Melbourne metro – 5-15 business days

Canberra metro – 10-15 business days

Adelaide metro – 10-15 business days

Brisbane metro – 10-15 business days

Perth metro – 10-15 business days

For non-metro orders, please take note in the product description if shipping will be possible to your location, as some items may be too large to ship via third party.

Once your order has been processed a team member from our operations team will contact you to arrange delivery.

We understand that buying furniture is a big decision, and we’re here to help you make the right choice! For items graded ‘new’ returns and exchanges are available under our standard Returns Policy:

Easy Change of Mind Returns:
Within 7 days of receiving your product, it’s important to see if it’s perfect for you, otherwise you can begin a returns process. Simply contact us at orders@Stylecraftoutlet.com.au

Exclusions:
All sale items, including ex-showroom sample stock (graded from ‘good’ to ‘fair’), are excluded from change of mind returns.

We do our best to provide accurate photos and descriptions, including any visible marks or scuffs. However, please note that there may be additional wear not shown in the images.

Further details can be found on our Returns policy.

Click & Collect is available from our Melbourne warehouse in Williamstown or Sydney warehouse in Alexandria only. If you would like to choose this option, select it on the check out page.

Once your order has been processed a team member from our operations team will contact you to arrange collection. Click & Collect is only available during operational hours Monday-Friday 0800-1400.

Lounges, chairs, tables and workstations are generally heavy and large to transport. They often require multiple people to load, unload and set up. You’ll need to have a vehicle large enough to safely take your item home.

Bring restraints to safely secure your items – we can’t load your goods if it’s unsafe.

Stylecraft has a national presence with showrooms in Sydney, Melbourne, Adelaide, Perth, Canberra, and Brisbane. Our showrooms are open, but please note StylecraftOUTLET stock is held in our warehouses, not showrooms, so the products are unable to be viewed before purchase.

Please visit here for locations across Australia and contact information for each state.

After an order, or part thereof in the case of an order consisting of multiple products, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to dispatch items as quickly as possible, please contact us as soon as you can if you would like to discuss cancelling your order.

Unfortunately we are unable to ship outside of Australia at this stage.

Please download the Stylecraft Care & Maintenace manual from here.

StylecraftOUTLET highlights furniture and lighting accessories from Stylecraft’s collection available for purchase now. New or ex-showroom stock items are frequently added to the store.

To see the entire Stylecraft product collection encompassing all our local and international brands, please visit www.stylecraft.com.au. Please note pricing is shown as a starting from price for trade clients and lead times apply.

Pendant lighting must be installed by a certified electrician.

We offer a variety of payment options to suit every user.

We use Stripe’s payment gateway for secure credit card payments, including Visa, Mastercard and American Express. PayPal is also available.

Our buy now, pay later options include AfterPay for purchases under $2000, and Zip for purchases up to $10,000.